The world of technology is complex. Each episode of TechSperience will uncover helpful technology, cybersecurity, cloud, and workplace transformation tips to help the everyday IT professional. Tune in for advice from leading IT experts covering retail, manufacturing, healthcare, K-12, higher education, and more.
Episodes
Tuesday Jan 26, 2021
Tuesday Jan 26, 2021
Host: James Hilliard
Guest 1: Brian Gallagher, Retail Strategy Business Dev Director at Connection
Guest 2: Tim Vanevenhoven, Director of Business Development and Strategic Partnerships at Aruba
Guest 3: Tim Kane, Retail Solutions Industry Consultant, North America Retail at Zebra Technologies
Description: James Hilliard your host welcomes Tim Vanevenhoven from Aruba, Tim Kane from Zebra, and Brian Gallagher, from Connection to talk about the trends and innovations to get you moving forward in this ever-changing environment. In today’s episode, they are continuing the conversation around retail and dive deep into how to enable a smarter physical store and empower your workforce with solutions from Aruba and Zebra.
Reach out to the Connection Team.
Email us at podcast@connection.com
Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog
Key takeaways:
[2:03] Brian talks about the current state of retail.
[3:42] Retailers acknowledge that they will never go back to pre-COVID.
[4:42] Tim from Aruba talks about the trends among customers in the retail environment.
[5:25] Having a clear path forward is the only way for retailers to win.
[6.11] Retail needs a holistic approach.
[7:05] It is not enough with connecting and securing data, it is about analyzing and acting on that data for better business outcomes.
[7:57] Examples of what retailers are doing and it’s having an impact on their business.
[9:56] Analytics are being used to predict if there could be an issue with the network.
[11:22] Are the employees engaged and enthusiastic about the changes brought by new technologies?
[15:21] Telephones have become the one device that is empowering associates.
[17:05] The “hyper-aware store” and what is providing to retailers.
[18:50] What are the specific technologies Aruba and Zebra are building and taking to the market together?
[21:09] Are retailers looking at their business from a whole solution standpoint?
[22:17] Retailers are looking for partners more than they ever had in the past.
[23:05] The digital transformation is not an event, it is a journey.
Tuesday Jan 19, 2021
Connection Inside Access: Shifting Gears,The Power of Employee
Tuesday Jan 19, 2021
Tuesday Jan 19, 2021
Host: James Hilliard
Guest 1: Brian Gallagher, Retail Strategy Business Dev Director at Connection
Guest 2: A special guest from Apple
James Hillard, your host, welcomes Brian Gallagher and a special guest from Apple to today’s episode to have a discussion about the current state of retail. Our experts talk about how important it is to empower your retail employees to engage with your customers. They present the latest mobile device solutions from Apple and services from Connection, with which you'll be able to equip your employees with the tools and technology they need to answer customer questions, speed them through the checkout process, and more.
Reach out to the Connection Team.
Email us at podcast@connection.com
Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog
Key takeaways:
[1:08] Brian shares his perspective about the state of retail.
[2:30] You need to think about your business holistically.
[3:27] Our Apple guest talks about the changes that we are seeing now started long before 2020.
[4:22] How is the retail industry approaching employees?
[7:03] Our Apple guest talks about the training directed to empower employees to give more personalized service.
[10:03] Incorporating technologies that make the consumer feel comfortable with.
[12:50] Our Apple guest and Brian talk about employee productivity.
[16:39] Brian and our Apple guest describe the relationship between Connection and Apple to enable retail employees.
[21:03] Focus on a simpler environment and placing the user as the center of the experience.
Tuesday Jan 12, 2021
Tuesday Jan 12, 2021
Host: James Hilliard
Guest 1: Brian Gallagher, Retail Strategy Business Dev Director at Connection
Guest 2: Jamal Khan, President Global Digital and ECommerce at Connection
In today’s episode, James Hilliard, your host, welcomes Brian Gallagher, Retail Strategy Business Dev. Director at Connection, and Jamal Khan, President Global Digital and ECommerce at Connection, to engage in a thoughtful discussion around the current state of retail, as well as the importance of developing an omnichannel strategy to meet your customers wherever they are.
Connection’s retail experts discussed understanding the fundamental impacts of digital retail today, evaluated true omnichannel health coming into the holiday season, store operations and labor hours strategies, and how to avoid critical mistakes along the digital retailing journey.
Reach out to the Connection Team.
Email us at podcast@connection.com
Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog
Key takeaways:
[1:28] Brian talks about the current situation in regards to the impact of COVID on retail.
[2:55] Jamal describes the core fundamentals that teams need to have under consideration in the retail transformation.
[3:46] The six legs of the e-commerce stool.
[7:30] Jamal talks about the value of data right now.
[7:58] Jamal explains the concept of hipper individualized buyer psychology.
[9:17] Brain talks about the customization of the retail experience.
[10:52] What are the mistakes that are happening in retail and how can they be avoided?
[13:24] Brian shares the example of Amazon’s growth.
[14:26] Can your retail company measure progress?
[17:08] Jamal explains the critical value of having the right culture in a company in order to make transitions successfully.
[18:02] What is Connection bringing to the different retail ecosystems?