TechSperience
Connection Inside Access: Shifting Gears, Impacting Retail Through Operational Excellence

Connection Inside Access: Shifting Gears, Impacting Retail Through Operational Excellence

January 26, 2021

Host: James Hilliard

Guest 1: Brian Gallagher, Retail Strategy Business Dev Director at Connection

Guest 2: Tim Vanevenhoven, Director of Business Development and Strategic Partnerships at Aruba

Guest 3: Tim Kane, Retail Solutions Industry Consultant, North America Retail at Zebra Technologies

 

Description: James Hilliard your host welcomes Tim Vanevenhoven from Aruba, Tim Kane from Zebra, and Brian Gallagher, from Connection to talk about the trends and innovations to get you moving forward in this ever-changing environment. In today’s episode, they are continuing the conversation around retail and dive deep into how to enable a smarter physical store and empower your workforce with solutions from Aruba and Zebra.

 

Reach out to the Connection Team.

Email us at podcast@connection.com 

Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog

Key takeaways:

[2:03] Brian talks about the current state of retail.

[3:42] Retailers acknowledge that they will never go back to pre-COVID.

[4:42] Tim from Aruba talks about the trends among customers in the retail environment.

[5:25] Having a clear path forward is the only way for retailers to win.

[6.11] Retail needs a holistic approach.

[7:05] It is not enough with connecting and securing data, it is about analyzing and acting on that data for better business outcomes.

[7:57] Examples of what retailers are doing and it’s having an impact on their business.

[9:56] Analytics are being used to predict if there could be an issue with the network.

[11:22] Are the employees engaged and enthusiastic about the changes brought by new technologies?

[15:21] Telephones have become the one device that is empowering associates.

[17:05] The “hyper-aware store” and what is providing to retailers.

[18:50] What are the specific technologies Aruba and Zebra are building and taking to the market together?

[21:09] Are retailers looking at their business from a whole solution standpoint?

[22:17] Retailers are looking for partners more than they ever had in the past.

[23:05] The digital transformation is not an event, it is a journey.

Connection Inside Access: Shifting Gears,The Power of Employee

Connection Inside Access: Shifting Gears,The Power of Employee

January 19, 2021

Host: James Hilliard

Guest 1: Brian Gallagher, Retail Strategy Business Dev Director at Connection

Guest 2: A special guest from Apple

 

James Hillard, your host, welcomes Brian Gallagher and a special guest from Apple to today’s episode to have a discussion about the current state of retail. Our experts talk about how important it is to empower your retail employees to engage with your customers. They present the latest mobile device solutions from Apple and services from Connection, with which you'll be able to equip your employees with the tools and technology they need to answer customer questions, speed them through the checkout process, and more.

 

Reach out to the Connection Team.

Email us at podcast@connection.com 

Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog

Key takeaways:

[1:08] Brian shares his perspective about the state of retail.

[2:30] You need to think about your business holistically.

[3:27] Our Apple guest talks about the changes that we are seeing now started long before 2020.

[4:22] How is the retail industry approaching employees?

[7:03] Our Apple guest talks about the training directed to empower employees to give more personalized service.

[10:03] Incorporating technologies that make the consumer feel comfortable with.

[12:50] Our Apple guest and Brian talk about employee productivity.

[16:39] Brian and our Apple guest describe the relationship between Connection and Apple to enable retail employees.

[21:03] Focus on a simpler environment and placing the user as the center of the experience.

Connection Inside Access: Shifting Gears, Retail to E-Tail: Understanding the E-Commerce Journey.

Connection Inside Access: Shifting Gears, Retail to E-Tail: Understanding the E-Commerce Journey.

January 12, 2021

Host: James Hilliard

Guest 1:  Brian Gallagher, Retail Strategy Business Dev Director at Connection

Guest 2: Jamal Khan, President Global Digital and ECommerce at Connection

 

In today’s episode, James Hilliard, your host, welcomes Brian Gallagher, Retail Strategy Business Dev. Director at Connection, and Jamal Khan, President Global Digital and ECommerce at Connection, to engage in a thoughtful discussion around the current state of retail, as well as the importance of developing an omnichannel strategy to meet your customers wherever they are.

 

Connection’s retail experts discussed understanding the fundamental impacts of digital retail today, evaluated true omnichannel health coming into the holiday season, store operations and labor hours strategies, and how to avoid critical mistakes along the digital retailing journey.

 

Reach out to the Connection Team.

Email us at podcast@connection.com 

Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog

Key takeaways:

[1:28] Brian talks about the current situation in regards to the impact of COVID on retail.

[2:55] Jamal describes the core fundamentals that teams need to have under consideration in the retail transformation.

[3:46] The six legs of the e-commerce stool.

[7:30] Jamal talks about the value of data right now.

[7:58] Jamal explains the concept of hipper individualized buyer psychology.

[9:17] Brain talks about the customization of the retail experience.

[10:52] What are the mistakes that are happening in retail and how can they be avoided?

[13:24] Brian shares the example of Amazon’s growth.

[14:26] Can your retail company measure progress?

[17:08] Jamal explains the critical value of having the right culture in a company in order to make transitions successfully.

[18:02] What is Connection bringing to the different retail ecosystems?

Episode 91:Three Ways to Support K12 Education Through the CARES Act

Episode 91:Three Ways to Support K12 Education Through the CARES Act

December 30, 2020

Host: Penny Conway

Guest 1: Pamela Aulakh, Vertical Alliance Manager for K12. Connection

Guest 2: Kevin Schmid. Public Sector Alliances Manager. Intel.

 

Description: Penny Conway, your host, is joined by Pamela Aulakh and Intel's Kevin Schmid for today’s episode to talk about the three ways that the CARES Act can support K12 education and how schools are laboraging founding for technology and the work they still have ahead of them. Now that schools are deep into the first half of a new school year, it is interesting to evaluate how things are going for teachers and school administrations.

 

Reach out to the Connection Team.

Email us at podcast@connection.com ,

Email Pamela Aulakh at K12solutions@connection.com 

Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog

Key takeaways:

[1:25] Kevin introduces himself.

[2:20] Pam talks about her role at Connection as well as her background in education.

[3:58] Pam and Kevin talk about the current situation of teachers and school administrators while navigating the pandemic.

[6:17] What is the new piece of advice that Connection and Intel have to face the near future’s challenges? 

[8:44].Pam talks about how to chose devices to fill not only the current needs but the future ones too.

[11:34] What are the priorities that can be expected at a national education level in 2021?

[12:02] Digital equity.

[13:30] Kevin dives deep into the topic of device selection in order for students to be more productive and teachers more effective in a hybrid educational environment .

[15:23] Pam talks about the current demand on devices.

[16:56] Pam gives advice for schools to ask for and administer the founding received through the CARES Act.

[17:38] How is Intel working with schools to manage timelines and laborage the CARES act founding?

[19:46] Kevin explains how to approach positively the uncertainty of the near future in regards to education. 

[21:21] Pam explains why the disruption that has occurred in education is not a bad thing at all. 

[23:40] A student’s laptop is now a required instruction material the same way a textbook was.

[25:38] Pam and Kevin share the best ways of reaching them.

Episode 90: Intel and Cyber Security Experts Unveil a 3 Step Security Strategy for your Infrastructure

Episode 90: Intel and Cyber Security Experts Unveil a 3 Step Security Strategy for your Infrastructure

December 28, 2020

Host: Penny Conway

Guest 1: Yasser Rasheed. Global Director (Enterprise Endpoint & Security Products) Intel Corporation

Guest 2: Stephen Nardone. Practice Director, Security Technology Solutions Group. Connection.

 

Description: According to the 2020 Harvey Nash KPMG CIO Survey, security is currently the number one priority across the IT landscape. According to the survey of over 2000 IT leaders before and during the pandemic, 41% of organizations have experienced additional cybersecurity incidents due to remote working. How prepared are you for the cybersecurity challenges that come from long term remote work?

Penny Conway, your host, is talking with the security experts from Intel and Connection about how to build a strategy to protect your data from now on.

 

Reach out to the Connection Team.

Email us at podcast@connection.com 

Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog

Key takeaways:

[1:43] Yasser introduces his expertise.

[2:30] Stephen talks about his background and the expertise he is bringing to the podcast.

[4:36] Three-step strategy on how to build infrastructure and keep it up to date for ongoing protection.

[5:14] Yasser talks about the quickly shifting environment.

[6:45] Stephen talks about the impact that remote work has on cybersecurity.

[10:24] How do you control multiple environments?

[12:29] Stephen talks about effective protection and response technology.

[14:30] Protect, Detect, and Correct.

[16:51] Aspects to have under consideration ahead of time.

[19:08] How is the protection built into the infrastructure of a device?

[20:22] First: Modernize the infrastructure, get the right device.

[21:05] To refresh and update is supercritical.

[21:55] Stephen talks about his role in building the right infrastructure and keeping it up to date.

[25:45] Stephen talks about the importance of looking for the newest technologies and processes on the ecosystem to help identify where the risk is.

[29:03]  Ongoing education for the most critical threat that we have: the human end-user.

[31:15] Constant education is needed.

[33:20] Stephen and Yasser share their closing thoughts about how to continue the much-needed education in regards to cybersecurity.

Episode 89: The TIDC Holiday Special

Episode 89: The TIDC Holiday Special

December 24, 2020

Host: Penny Conway

Co-Host: Rob McIntosh

Guest: Steven L. Crowthers VP of TIDC

Guest: Mark Wulfhorst Director of Technical Services and Solutions

 

A continued conversation with the leaders of Connection's TIDC - Technical Integration and Distribution Center in Wilmington Ohio.  Logistics companies throughout the Nation have been stressed with supply chain issues, increased shipping needs during the holiday season and an unprecedented number of vaccines being distributed in record time.  All while dealing with Covid compliance and let's not forget to sprinkle in some bad winter weather for kicks.

Listen in while the experts talk the tech that has made their systems "Best In Class"  

Episode 88: Roundtable of Users and Administrators talking Microsoft Teams

Episode 88: Roundtable of Users and Administrators talking Microsoft Teams

December 23, 2020

Host: Penny Conway

Guest 1: Jeff Trent — Vice President, Federal Sales — Connection

Guest 2: Rachel Spannuth - Business Applications Specialist - Connection

Guest 3: Rob McIntosh- Marketing Manager Business Solutions Group - Connection

 

In the new age of digital collaboration MS Teams continues to evolve and emerge as the platform of choice for government agencies, businesses and education.  On today's podcast, listen to how teams is being used from the perspective of an administrator and power users. Continue to be amazed! 

Episode 87: E-Rate Changes, Deadlines and How to Get Started

Episode 87: E-Rate Changes, Deadlines and How to Get Started

December 22, 2020

Host: James Hilliard

Guest : Tom Halberda,  - Director of E-Rate & Data Center Sales - Connection SLED

There has been no more important time in the history of our schools and libraries to take advantage of all the E-Rate program has to offer.  Affordable internet and telecommunications during these challenging times is mission critical and E-Rate will help your school or library.   James talks to Tom Halberda on how the E-Rate program has changed over the years and recent changes you need to know.  Find out about approaching deadlines and exactly what E-rate funding can be used for.  Connection expert Tom Halberda walks you through the motions and tells a few E-rate stories you'll want to hear.

Reach out to the Connection Team.

Email us at podcast@connection.com 

Follow Connection We Solve IT on TwitterFacebookInstagramYoutubeLinkedin, and Blog

 

Episode 86: Top 3 Tips and Tricks of Microsoft Teams

Episode 86: Top 3 Tips and Tricks of Microsoft Teams

December 21, 2020

Host: Penny Conway

Guest 1: Katie John — Senior Product Manager — Microsoft Center of Excellence

Guest 2: Jenny Gibson-Kautz, - Partner Development Specialist - Microsoft Center of Excellence

Guest 3: Rob McIntosh, - Marketing Manager  - Connection Business Solutions Group

Microsoft currently has over 115,000,000 daily users and growing every day.  Why the adoption? What are some of the advantages of Teams and what are the top 3 tips and tricks as suggested by Microsoft Experts?  Listen in and learn new ways to use one of the fastest growing collaboration tools for our new virtual world!

Reach out to the Connection Team.

Email us at podcast@connection.com 

Follow Connection We Solve IT on TwitterFacebookInstagramYoutubeLinkedin, and Blog

Key takeaways:

[4:37] Remote Work gets a face-lift with teams for a back to office feel from home.

[7:20] Collaboration, organization and a reduction in e-mails through the teams portal

[10:10] Utilizing the @ feature to tag someone and notify within teams

[10:31] Message notification and prioritization

[12:27] Open Federation and sharing teams outside your organization

[14:05] All new Whiteboard Function for interactive meetings

[16:23] Breakout rooms for events, large meetings, trainings and more.

[19:39] Wrap up and summary by Penny Conway

 

 

Episode 85: Seven Reasons to Back Up Your Office 365 with Jason Buffington and Franklin Nsude

Episode 85: Seven Reasons to Back Up Your Office 365 with Jason Buffington and Franklin Nsude

December 17, 2020

Host: Penny Conway

Guest 1: Jason Buffington — Vice President, Solution Strategy — Veeam

Guest 2: Franklin Nsude, Sr. Microsoft Cloud Solutions Architect

 

According to a recent Veeam Customer Survey, 76% of Office 365 users don’t realize they needed to back up their data, this should make us all feel a little nervous, especially as we are living in a time when cyberattacks are happening all around us.

Penny Conway, your host, welcomes the experts from Veeam and Microsoft to talk about the seven reasons you need to be backing up your Office 365, your new number one priority!

 

Reach out to the Connection Team.

Email us at podcast@connection.com 

Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog

Key takeaways:

[1:28] Franklin introduces himself.

[1:53] Jason talks about his role at Veeam and his career in the data protection space.

[2:55] Who is in charge of backing up Microsoft 365?

[3:38] Reasons why you should back up your Microsoft 365.

[7:31] Franklin shares his view on the matter of public knowledge in regards to backups.

[9:43] Extending the retention period is not the same as an operational backup.

[10:01] Jason talks about Veeam’s history 12 years ago.

[12:11] Creating business continuity through backups.

[13:01] The seven reasons why you should care about backing up Microsoft 365.

[13:25] Reason #1: Accidental deletion.

[14:59] Reason #2: Retention Gaps.

[16:23] Reason #3: Internal threats.

[18:07] Reason #4: External threats and impacts.

[19:20] Reason #5: Legal compliance.

[19:55] Reason #6: Migration.

[21:42] Franklin talks about the possibility to use backup for migration. 

[24:23] Reason #7: Teams!

[30:36] Jason shares about the changes in Microsoft Teams.

[31:35] Franklin talks about one of his experiences migrating data.

[35:00] How to start a backup service. 

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