The world of technology is complex. Each episode of TechSperience will uncover helpful technology, cybersecurity, cloud, and workplace transformation tips to help the everyday IT professional. Tune in for advice from leading IT experts covering retail, manufacturing, healthcare, K-12, higher education, and more.
Episodes
Monday Feb 28, 2022
Monday Feb 28, 2022
Finding the “best in class” IT resources to meet all for your wish-list items can be a challenge, especially when trying to future-proof your infrastructure and remote workforce all while maintaining security protocols and budgets during a world pandemic. Tech expectations continue to increase and the need for collaborative IT solutions has become paramount.
What have other companies done to roadmap their next 5 years of success? How have they overcome some of these challenges and mitigate the disasters of a wrong decision? Find out on this episode of TechSperience as we explore a “tour de force” of tech collaboration.
Guest 1: Laura Belincky – Sr. Business Development Manager, BSG
Guest 2: Brian McGuffin – National Business Development Manager, BSG
Guest 3: John Maslanik – Business Development Manager, BSG
Guest 4: Brian Chandler – Director, Business Development Manager’s Team, BSG
Guest 5: Derek Olson-Sr. Manager, Business Development Manager’s Team BSG
Host: James Hilliard
Show Notes:
[0:38] Introduction of guests
[1:30] How do you start the process of learning about your customers and what their pain points are?
[2:55] What's your favorite place to go to learn about a new customer?
[4:30] What's a unique place where someone has been able to uncover new information about a customer?
[5:31] Currently, what are the biggest pain points you are hearing from customers where solutions providers can help?
[8:16] Besides logistical pain points, what are some personal pain points we are hearing from customers?
[10:48] How do you start imagining the resources that you can provide a customer when they ask for products and/or services?
[13:20] How does bringing in more team members to sit in on meetings allow for more potential resources to the client?
[15:25] Are customers surprised that Connection can offer more services than they initially thought?
[19:05] How often do you find a customer is willing to talk to another customer about their experiences?
[24:40] Could you design a new data center from the ground up?
[26:33] What are your goals when engaging customers?